Make-Up Policy

Makeup Policy

iTennis Arcadia is happy to offer make-ups for missed classes with the following restrictions: all make-ups must be completed within the same session, subject to availability.

To request a makeup: email info@arcadiatennis.com with the student’s name, registered class, the date missed, and preferred makeup date.

We will make every effort to accommodate your request, however, makeups are based on availability and are not guaranteed. Please allow 24 hours for a confirmed response.

If you need to reschedule a makeup, please let us know 24 hours in advance. If you do not notify us and do not show up for your scheduled makeup class, it will be considered a NO SHOW, and you forfeit the opportunity to reschedule that makeup.

If you have any further questions about our make-up policy, please call our office at (626) 888-3675.

Cancellation and Refund Policy

iTennis Arcadia does not offer refunds for missed classes or canceled classes**. In the event that a class is canceled due to weather, iTennis Arcadia will credit your iTennis account. (Please note: if a class is canceled during the class time and more than 50% off the class has been completed, no credit is given.) iTennis account credit does not expire and may be used for future class registrations, court rental, vending, and pro shop merchandise.

**Circumstances such as class cancelation due to low enrollment or cancelation request before the session has begun may be given a refund.

Please refer to our makeup policy for instructions on how to schedule a makeup class for missed classes.  For questions about our cancelation policy, please call our office at (626) 888-3675.